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Help for families

If you’re in need of assistance, we hope you’ll find the right place to go below. If the information you need isn’t on this page, please feel free to contact us. We’ll do our best to offer resources or direct you to someone else who can help.

Please call 000 in the case of an emergency.

Report suspected child abuse or neglect

  • Child Protection Helpline – 132 111 (24 hours)

Emergency support services

  • Lifeline – 13 11 14 (24 hours; online support also available 7pm-midnight)
  • Suicide Call Back Service – 1300 659 467 (24 hours; online support also available 24/7)
  • MensLine Australia – 1300 78 99 78 (24 hours; online support also available to registered users)
  • Beyond Blue – 1300 22 4636 (24 hours; online support also available 3pm-midnight)

For Aboriginal kids and young people in care

  • Visit our page with information and resources for young people
  • Kids Helpline – 1800 55 1800 (free call 24 hours; online support also available 24/7)
  • CREATE Foundation – 1800 655 105 (free call)

To make a complaint against an out-of-home care agency or register concern for a child in care

First, attempt to resolve the issue directly with the agency. If this isn’t successful, contact the NSW Ombudsman on 02 9286 1000 (Sydney metro) or 1800 451 524 (regional free call).

Support for birth families of children in care

For legal assistance regarding child protection matters, contact the Aboriginal Legal Service (NSW/ACT) on 1800 733 233 (free call).

Support for families whose children are at risk of entering care

Our Connecting Voices family group conferencing service can bring your family together to discuss issues and design an action plan. Contact us to find out more.

You can also visit our Aboriginal services in NSW page to find an Aboriginal child and family support agency near you, which may be able to provide additional services for your family.

For legal assistance regarding child protection matters, contact the Aboriginal Legal Service (NSW/ACT) on 1800 733 233 (free call).

Parentline provides online parenting resources as well as phone counselling and referrals for parents of children aged 0–18 in NSW. Call 1300 1300 52.

Relationships Australia provides relationship support services, counselling, family dispute resolution services and more. Call 1300 364 277.

Support for foster/kinship carers

Support for the broader sector

AbSec’s Cultural Connections Workshop offers training to maintain cultural and community connections for Aboriginal children in care.

Please contact us on (02) 9559 5299 or send an email.